- Who qualifies for the free 3-day sample pack?
- Any wholesale buyer with a registered business — boutique, DTC ecommerce, museum shop, or costume hire company. The pack covers up to five physical garments; the buyer pays only the express shipping (USD 35 flat worldwide, waived above USD 800 sample value). The 38% sample-to-bulk conversion rate we measured in 2024 reflects how this program performs against the industry-reported 12% average.
- Can garments ship with our own brand label?
- Yes. Private-label woven labels, care labels, and hang tags are produced in-house and applied during final assembly. There is no surcharge for buyer-supplied labels above 50 pieces per design. Below 50 pieces, a USD 0.40 per-garment label-application fee applies.
- What are the minimums for custom embroidery?
- Custom embroidery (buyer-supplied motifs, monograms, or crests) begins at 30 pieces per design for machine embroidery and 80 pieces per design for hand embroidery. Our 14 master embroiderers — averaging 22 years of experience — handle the hand route. Every embroidered piece is reviewed before final dispatch.
- What is your policy on defects and returns?
- Defects identified within 14 days of receipt are replaced at our cost, including reshipping. Buyer-remorse returns are accepted on unworn, unwashed stock-design garments above 100 pieces at a 15% restocking fee within 30 days. Custom embroidery orders are non-returnable. All claims require photographic documentation reviewed by our QC manager.
- Are repeat-order discounts available?
- Yes. The second order of the same SKU is priced at the published growth-tier rate; the third order onwards qualifies for the boutique-tier rate automatically. Buyers on a quarterly cadence receive an additional 3% loyalty rebate against the prior year's volume, reviewed each January.
- How do you support resale label compliance in our destination market?
- Care labels, fiber-content labels, and country-of-origin labels are printed to meet FTC (US), EU Regulation 1007/2011, and UKCA requirements. We provide label artwork proofs for buyer approval before production. Retail compliance packets for Target, Nordstrom, and Anthropologie-style vendor requirements are pre-built and supplied on request.
- Can our team inspect production before shipment?
- Yes. Buyers may arrange a pre-shipment inspection (PSI) through their nominated third-party agency — SGS, Bureau Veritas, or Intertek — or send a representative to our Hangzhou facility with 7 days' notice. We host 30+ on-site buyer inspections per quarter and provide a dedicated QC viewing room with sample-piece reference archives.